Refund policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. 

Return Authorization
To be eligible for a return, your item(s) must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will authorize, at our discretion, all eligible returns for it to be accepted.

To get authorization and start a return, you must contact us at storemanager@perfectedgecutlery.com. Return shipping labels are only issued by us if we determine the product is damaged, defective, or if you receive the wrong item. If you simply wish to return it or seek an exchange, you must provide and use your own shipping label. If your return is authorized, we’ll send you instructions on how and where to send your package. No unauthorized return will be processed. 

You can always contact us for any return question at storemanager@perfectedgecutlery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on used, final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less original shipping charges.

If the original purchase qualified for free shipping and you selected the corresponding "Standard Shipping" option at check out, your approved refund will deduct the cost of that shipping.

Please remember, it can take some time for your bank or credit card company to process and post the refund.